TERMS & CONDITIONS

Please read this information carefully as it contains important details about our policy that may apply to you.

At Crowned Barbie hair customer satisfaction is our first priority. We stand behind the quality of our products 100%. We believe we can work together with our clients to make every purchase a positive experience. Our hair is carefully hand inspected by our fulfillment department before leaving our location. Due to the nature of our product, and because each individual piece comes from a separate donor, we cannot guarantee hair color or texture.

All terms of payment are always 100% upfront. As soon as you place an order online your credit card will be charged. We have zero tolerance for credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. Please read the following terms to understand our policies in full. ALL SALES ARE FINAL!

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PRIVACY POLICY

Varying information on your invoice details or transaction information flags our verification team. As an extra step to protect our customers from internet fraud, we may require the customer to submit a government issued photo ID or valid license to authorize their transaction. ALL SALES ARE FINAL!

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At Crowned Barbie we maintain a very high level of quality assurance by taking every bundle of hair through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.

Due to the nature of our products, ALL SALES ARE FINAL.

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Polices NO REFUND
Also layaway wig $100 down 30 days to pay off your wig

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RETURN POLICY

Due to the nature of the hair industry, all-sales of hair is FINAL. At no time will we refund any item purchased through our website or in person. If you receive the wrong item, contact us via email or phone as soon as you receive your items. We will provide you with options so that you can return the item for an exchange. Once we receive the item(s) and inspect the item(s) we will exchange them within 3-5 days of verified inspection or when your replacement item(s) is available for shipment. Customer will be notified via email when items(s) have been accepted or rejected for exchange.

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EXCHANGE POLICY

ONLINE EXCHANGE POLICY: Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with. An exchange must be claimed with 24 hours of delivery.

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HOW DO I COMPLETE AN ONLINE EXCHANGE?

You must contact us first via Crowned Barbie within the 24 hour exchange Period. All Crowned Barbie Custom Units must be shipped back unopened, in its original packaging and the packaging must not be broken or defaced in any way or a return will not be issued. Items will be inspected to see if you qualify for an exchange. Opened or worn merchandise will not be exchanged.

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DO I HAVE TO PAY FOR SHIPPING ON EXCHANGED ITEMS?

Crowned Barbie is NOT responsible for shipping costs on exchange items. You are responsible for all return shipping costs (unless there was a fault on the behalf of Crowned Barbie) we recommend that you send your return with a tracking number; as we WILL NOT be responsible for lost returns.

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WHEN WILL I RECEIVE MY EXCHANGE?

A new order will be shipped after we have received and inspected that the returned hair extensions were not opened and taken out of its original packaging.